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Technical Support

Free Training & Technical Support* are provided for every machine purchased and delivered in the US from Engraving Machines Plus. We offer these services in various ways.

1. Engraving Machines Plus offers multimedia training videos for most equipment. (Request pricing if it is not available as an option for the product.)

2. Engraving Machines Plus offers free telephone support and training Monday - Friday 9am - 5pm EST.*

3. Engraving Machines Plus regularly posts helpful information in the Blog/Help section.

4. Engraving Machines Plus offers manuals and step-by-step guides in PDF form for most equipment.

5. Upon request, Engraving Machines Plus offers on-site training at an additional charge.

6. Upon purchase, Engraving Machines Plus will guide you on setting up your machine and walk you through your first engraving.

*60 days free phone technical support from date of purchase

How to Contact Us

If you need technical support or would like to inquire about our on-site training,
Please call Customer Care at 1-866-342-0890 or
email: support@engravingmachinesplus.com

Remote Support

Five minutes prior to your appointment for start-up training or technical support, please click the blue remote support button below using the dedicated computer which is connected to your engraving machine. Select SAVE when prompted and then run the application.

Provide your Engraving Machines Plus Support Agent with the ID and Password displayed upon entering the conference call. This will grant us temporary access to your computer.